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22.3  You must take reasonable steps and follow our reasonable instructions, to prevent damage from frost, including maintaining adequate heating and ventilation. In cold weather you must take reasonable steps to prevent water systems from freezing. Where the Property is unoccupied for more than 12 hours during freezing conditions, you should maintain heating at a level sufficient to prevent freezing, generally equivalent to approximately 13°C or a safe thermostat setting and should not switch heating off entirely in freezing conditions.

22.4  You must take reasonable steps and follow any reasonable instructions and guidance in the House Handbook to help prevent condensation, damp and mould. Such steps may include maintaining adequate heating and ventilation; not obstructing, disabling or tampering with trickle vents or other ventilation systems; taking reasonable steps to minimise excessive moisture within the property, including, but not limited to, avoiding drying clothes on radiators and keeping excessive numbers of house plants; wiping away excess condensation where it forms and promptly reporting any persistent damp, condensation or mould.

22.5  You must not disable, interfere with or tamper with any smoke, heat and carbon monoxide alarms. You must test the alarms at least every four weeks where reasonably practicable, record the tests on any provided log sheet and promptly report any fault or failure to us.

22.6  You must use boilers, heating systems, electrical systems, plumbing systems, gas appliances and other installations at the Property in accordance with normal user controls and any instructions provided. You must not interfere with, alter or tamper with any such systems other than through normal operation and must promptly report any fault, leak, defect or unusual operation.

22.7  You must take reasonable steps and follow our reasonable instructions, to prevent blockage or damage to drains, pipes, sinks, toilets, baths, showers and waste systems and must not dispose of substances likely to cause blockage or damage, including wet wipes, sanitary products, cotton buds, hair, grease, fat, oil, food waste or foreign objects. You are liable for the reasonable cost of clearance, repair or reinstatement where damage is caused by you or your visitors.

22.8  You must take reasonable steps to reduce the risk of Legionella by regularly using all water outlets and flushing systems after periods of non-use.

23.  Tenant Conduct Affecting the Property and Liability

23.1  You must ensure that the Property is used in a safe and responsible manner, having regard to its condition, layout and suitability and ensure that any pets or children at the Property are appropriately supervised.

23.2  You are responsible for all visitors, guests and any persons at the Property with your permission and must ensure they comply with this Agreement. You are liable for their acts, omissions and breaches as if they were your own.

Page updated 8 September 2026

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