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20.3  You must not do or omit to do anything which may reasonably be expected to invalidate, increase the cost of or adversely affect any insurance relating to the Property.

20.4  You must take reasonable care to prevent loss, damage or injury at the Property and promptly notify us of any incident, damage, fire risk, water leak, electrical fault or other matter which may give rise to an insurance claim.

20.5  You must cooperate reasonably with us and our insurers in relation to any claim, including providing information, access, statements or other assistance reasonably required. Where loss or damage is caused by your act, omission, negligence or breach, you agree that we may disclose relevant information to our insurers and that you will provide all reasonable assistance with any claim or investigation.

20.6  Nothing in this Agreement makes us responsible for insuring your belongings or reduces your liability for any loss or damage for which you are responsible, whether or not you hold insurance. Nothing in this Agreement excludes or limits liability where it would be unlawful to do so.

21.  Charges, Outgoings and Costs

21.1  Further to Clause 5, you must maintain accounts with all relevant utility and service providers and you are responsible for paying all bills for Council Tax, gas, electricity, water and sewerage, Internet, telephone, satellite or cable TV subscription and television licence. Any services not expressly mentioned that are your responsibility must be paid directly to the supplier. You must ensure accounts are in your names as required, jointly or individually and all charges are paid promptly, including notifying the relevant authority or provider. 

21.2  You must compensate us for any Council Tax or equivalent charge we become liable to pay due to your failure to pay. You are also responsible for reasonable reconnection costs where services are disconnected due to your non-payment of bills. You must not allow any utility accounts to remain in our name unless agreed in writing.

21.3  Pay to us any reasonable legal and related costs to the extent permitted by law and properly incurred in connection with: 

21.3.1 recovering unpaid rent or other sums due;

21.3.2 steps taken if you fail to comply with this Agreement, including enforcement or secure compliance;

21.3.3 recovering possession of the Property, where proceedings are necessary due to your breach.

21.4  You are liable for the reasonable cost of repairs where attributable to your failure to comply with Clauses 22.3, 22.4 and 26.16. Where repair or replacement is required due to carelessness, damage, misuse or negligence by you or your visitors, we may recover the reasonable cost from you. You agree to carry out such repairs within a reasonable time (normally within one month) of the date of notice. If you fail, we may, (after at least 24 hours’ 

Page updated 8 September 2026

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