CARPETS, CURTAINS & OTHER FURNISHINGS

Stair carpet were new or professionally cleaned at the start of the tenancy. They should be hot water extraction cleaned (for example, 'Rug Doctor' hire) or professionally cleaned. Clean carpets at least 3 days before your checkout and retain receipts. 

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Curtains and covers should be cleaned at a low temperature or dry cleaned if unsure, to avoid shrinkage. Iron if required and rehang or refit. Retain receipts for checkout.

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Compensation may be charged for badly stained or damaged stair carpets and for curtains or furnishings left uncleaned.

GENERAL CLEANING

The property must be cleaned to the original check-in standard to avoid compensation. If using professional cleaners, check this includes all items in this guide. Some companies exclude tasks such as removing limescale, cleaning wheelie bins, under appliances, inside ovens or replacing cooker hood filters.

 

Your vacuum cleaner should be clean and empty at the checkout. Windows should be clean; external window cleaners may require at least three weeks' notice.

 

Tip: Use an old toothbrush to remove mould between tiles.

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We decide on what is fair wear and tear versus excessive dilapidation. Compensation may be required for items not cleaned to original standard, including (for example):

Dirty bins and containers

Areas behind appliances and furniture and on top of kitchen cabinets

Burnt on grease in ovens and on the hob

Dust and cobwebs

Sticky cupboard shelves and surfaces

Limescale on kitchen and bathroom fittings

Stained mattresses

Mouldy shower mats or curtains

Stair carpet not shampooed.

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Post-checkout cleaning is charged at a minimum of £36 per hour for two cleaners.

 

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