We collect the following information about you:

Prospective tenants and tenants signing an agreement: title and full name, email address, date of birth, home address (including address to send you the agreement), telephone and mobile number(s), relationship to guarantor, current year group, course of study and name of university or college where you are studying and right to rent information and documents e.g. copy of passport photo pages or student ID

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Guarantor: title and full name, date of birth, National Insurance number, marital status, telephone numbers, email address, current address (including any previous addresses and time at address), status of home occupation, mortgage details, guarantor emplyment status, occupation, period of employment, employer name and address, payroll number, gross annual salary and total annual income, details of (including email, phone and fax numbers) the guarantor's employer and/or accountact

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Details supplied by a credit reference company to assess the suitability of the guarantor. This may include, for example,confirmation of no previous Individual Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy or European/International equivalents, sufficent assets/income to support the tenancy, home owner ship, residence and identity and a full credit history search

 

Property address: term, rent, utility and service responsibilities

Tenant health/disabilities

Correspondance e.g. emails, texts and other communication from whatever source

 

Why we need this information about you. We will use your information to:

Undertake and perform our obligations and duties to you in accordance with the terms of our contract with you

Decide on the suitability and credit worthiness of a proposed tenant and guarantor

Carry our due diligence on any prospective tenant and/or guarantor, including whether there is any money judgments against them or any history of bankruptcy or insolvancy

Deal with joint tenants and guarantors who are linked to the tenancy

Check immigration status/right to rent

Complete the tenancy agreement, including renewals

Secure rental payments/performance of tenant obligations

Collect rent, other monies and fees due

Manage the tenancy and property

Keep paper and electronic records, including storage of emails, records of calls and other communications

Arrange repairs, maintain the condition of the property and keep it in a safe condition

Monitor the enforcement of tenant responsibilities

Recover debts and other payments due

Establish liability for Council Tax

Inform the water company of the tenant's details

Arrange and pay, if applicable, for utilities and other services

Process complants

Provide information to public and local authorities who are legally entitled to require this information

Contact next of kin etc., in an emergency

Ensure compliance with legal and regulatory requirements

Establish defence of legal rights

Prevent, detect and investigate crime and antisocial behaviour

Supply you with the services and information which you have requested

Help you to manage your tenancy

Analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer

Contact you in order to send you reminders and details of any changes to our suppliers which may affect you

Carry out other purposes consistent with the proper performance of our operations and business